Last month my friend and I visited the Cactus Club located at Coal Harbour in downtown Vancouver. I’ve always been a huge fan of the Cactus Club restaurants and had yet to go to this specific one, so that’s what we decided on.
Our food was great and our service was great – spectacular, even, until our server, Rebecca T., asked us, “Do you plan on leaving a tip?”
This was a question that caught us totally off guard considering we weren’t even leaving the restaurant yet. I was still finishing my drink, for crying out loud! I’d also never been asked such a question by a server before, so I was stunned to say the least. I have plenty of friends in the serving industry who all agree that it was a question that shouldn’t have been asked, so I of course left negative reviews based on my experience on Yelp, Cactus Club’s Facebook page, and even contacted Cactus Club directly about the issue. I was put into contact with Benjamin Cooney, the Assistant General Manager of the Coal Harbour Cactus Club, who was extremely apologetic.
However, as of today, I am now on the receiving end of harassment from staff at this Cactus Club location – Kayla King (who says her step-sister also works at this same Cactus Club), in particular, who sent me the following message via Facebook:
My response to Ms. King was as follows: “What’s “disrespectful” is a server asking someone for a tip without even knowing whether or not said person was/wasn’t going to tip in the first place.” I also stated that if she was so concerned about a server’s name being revealed, perhaps she ought to bring it up to management that names maybe shouldn’t be printed on bills. Isn’t that the whole point of it anyway? That, should something go wrong, you KNOW who your server was? And what is the point of places like Yelp and Urban Spoon if you can’t voice your opinion? If you treat me horribly then I will name and shame you, and I am not afraid to do so.
By the way, I don’t buy the step-sister story. I think Kayla just said that, not realizing the work info on her own Facebook page is public, which clearly states it is SHE who works at that Cactus Club location. See below.
Because of this latest issue, I have gone ahead and contacted Cactus Club’s head office, have sent an e-mail to Benjamin Cooney, and have also reached out to the media.
I think it is safe to say that Cactus Club is one restaurant I (and everyone else should, too) will be avoiding in the near future, especially if this is how their staff treat guests.
UPDATE: Coal Harbour has asked that I remove my blog. However, I have opted not to. I believe the general public needs to be aware of this kind of situation and if you get negative service then it is your right to speak out. That being said, Cactus Club has offered me appropriate compensation pertaining to this matter and for that I thank them.